AJAX KeyPad manual | How to install the AJAX KeyPad

AJAX KeyPad Manual

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Follow the steps in the manual and install the AJAX KeyPad by yourself.

The AJAX KeyPad is a wireless touch-sensitive keypad controlling the AJAX security system. It arms and disarms a room from the guard mode, informs of the system status, is protected against code guessing and supports “silent alarm” if the code is entered by force.

Keypad operates only with the AJAX security system (it may not be used in any third-party security systems), by connecting via the protected Jeweller protocol to the hub. Communication range – up to 1,700 meters, absent any obstacles.

The AJAX KeyPad only connects to AJAX hubs

The keypad is set up via a mobile application for iOS and Android-based smartphones.

Functional Elements

AJAX KeyPad Manual functional elements

1. Armed mode indicator

2. Disarmed mode indicator

3. Night mode indicator

4. Malfunction indicator

5. The numeric block of touch buttons

6. Clear button

7. Function button

8. Arming button

9. Disarming button

10. Night mode button

11. Tamper button

12. On/Off button

13. QR code

To remove the SmartBracket panel, slide it downward
(perforated part is required for actuating the tamper in case of any attempt to tear off the detector from the surface).

KeyPad Operating Principle

The AJAX Keypad is a touch-sensitive keypad panel controlling the security system.

The keypad is a stationary keypad and is located inside a room. It allows to set the system in the armed mode with a digital code or by pressing one button, switch on the night mode, disarm the room, notify the private security company of the forcing to switch off the security system (by no means disclosing the user).

Keypad is furnished with light indicators signaling about the security system status, about any problems with the detectors or interruption of the communication with the hub. Big touch-sensitive buttons are highlighted, if the device is activated by touch – the code may be entered without external lighting. Service life from pre-installed batteries – up to 2 years.

Keypad operation indication

When the keypad wakes up, the LED lights, corresponding to the operating mode of the security system.

Indicators display the current status of the system: in armed mode / disarmed mode / night mode.

Information is up to date even if the status was changed by any other control device – application, fob. The status is updated if the device is waked up by touch.

LED blinks (Х):
Indicator notifies of a fault in the AJAX security system, as well as lights up, if the keypad cannot connect to the hub. You may check the nature of the fault in the AJAX Security System application

Pressing a touch-sensitive button:
Short sound signal

The system is set in the armed mode:
Short sound signal, LED lights up: “Armed mode” / “Night mode”

The system is disarmed:
Two short sound signals, LED lights up: “Removed from the armed mode”

The incorrect master code is entered:
Long sound signal, the highlight of the digital block blinks 3 times during the signal sound

The hub refuses to set the system in the armed mode (e.g., a window is opened):
Long sound signal, the current status indicator blinks 3 times during the signal sound

A problem is detected when setting in the armed mode (e.g., the detector is lost):
Long sound signal, the “Fault” indicator blinks 3 times during the signal sound

The hub does not respond to the command – no connection:
Long sound signal, the “Fault” indicator lights during the signal sound

The keypad is interlocked due to the password guessing:
Long sound signal, the indicators of armed / disarmed /night mode blink simultaneously

Battery low:   

After successful entering a code and setting the security system in the armed/disarmed mode, the keypad will smoothly blink with the “Fault” indicator. The touch-sensitive buttons will be locked for the time of activity of the indicator.

When trying to switch the keypad with the discharged batteries, it will emit a long sound signal, smoothly switch on and off the “Fault” indicator and then the keypad will switch off.

Connecting the KeyPad to the AJAX Security System

Connecting the KeyPad to the Hub

Before starting connection:

1. Following the hub instruction recommendations, install the AJAX application on your smartphone. Create an account, add the hub to the application, and create at least one room.

2. Go to the AJAX application.

3. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network).

4. Ensure that the hub is disarmed and does not start updates by checking its status in the mobile application.

Only users with administrative privileges can add the device to the hub.

How to connect the KeyPad to the Hub:

1. Open a room in the mobile application or web application and select the option “Add a device”.

2. Name the device, scan/write manually the QR Code (located on the body and packaging), and select the location room.

3. When the hub starts searching for a device and launches countdown, switch on the KeyPad by pressing the on/off button for 3 seconds – it will blink once with an LED.

For the detection and interfacing to occur, the detector should be located within the coverage area of the wireless network of the hub (at a single protected object).

Request for connection to the hub is transmitted for a short time at the time of switching on the device. If the connection to the hub failed keypad will switch off after 5 seconds. Repeat the connection attempt.

The keypad will appear in the list of devices of the hub. After adding the keypad to the system, it will have the following default codes: 123456 and Duress Code: 123457

Selection of the Keypad Location

While selecting the Keypad location, take account of the keypad distance from the hub and presence of any obstacles between the devices, hindering radio signal transmission: walls, inserted floors, large-size objects located within the room.

Do not install the KeyPad:

  1. Near radio transmission equipment, including that operated in 2G/3G/4G mobile networks, Wi-Fi routers, transceivers, radio stations, as well as an AJAX hub (it uses a GSM network).
  2. In close proximity to electrical wiring.
  3. Close to metal objects and mirrors that cause radio signal attenuation or shading it.
  4. Outside the premises (outdoors).
  5. In rooms with a temperature and humidity exceeding the appropriate levels.
  6. Closer than 1 m from the hub.

During testing, the signal level can be seen in the application and on the keypad panel – blue LEDs  (Armed mode),  (Disarmed mode) and (с) (Night mode), as well as red X (Fault),  are used.

If the signal level is one division, we cannot guarantee stable operation of the security system. Take possible measures to improve the quality of the signal! As a minimum, move the device – even 20 cm shift can significantly improve the quality of reception.

If, after moving, the device still has a low or unstable signal strength, use a radio signal range extender ReX.

The touch-sensitive panel of the keypad is designed for operation with the device mounted on the surface. If you use Keypad in your hands, we cannot guarantee successful operation of the touch-sensitive buttons.

Values in the AJAX App

AJAX KeyPad manual

Temperature: Temperature of the device. Measured on the processor and changes gradually

Signal Strength: Signal strength between the hub and the keypad

Battery Charge: Battery level of the device

Lid: The tamper mode of the device, which reacts to the detachment of or damage to the body

Connection: Connection status between the hub and the keypad

Firmware: Detector firmware version

Device ID: Device identifier


AJAX KeyPad manual  AJAX KeyPad manual

First field: Device name, can be edited

Room: Selecting the virtual room to which the device is assigned

Access option:
Selecting type of passcodes for arming/disarming

Keypad passcode only

User passcode only

Keypad and User passcode

Function Button:
Selecting functionality of the function button


Send panic alarm

Silence fire alarm

Arming without password: Allows to arm the system without password by pressing arm button

Auto-lock after wrong password attempts: If active, in case if three incorrect passwords are entered, the keyboard is locked for the time set in the settings. At this time, you can not disarm the system by keypad

Auto-lock time (min): Lock period after wrong password attempts

Passcode: Keypad password for arming/disarming

Duress code: Selection a duress code (silent alarm)

Brightness: Brightness of the keypad

Volume: Volume of the keypad

Signal Strength Test: Switches the device to the signal strength test mode

Attenuation Test: Switches the keypad to the signal fade test mode (available in devices with firmware version 3.50 and later)

User Manual: Opens the keypad User Manual

Unpair Device: Disconnects the keypad from the hub and deletes its settings

Either a shared or personal password can be set on the keypad for each user.

In order to install a personal password:
1. Go to profile settings Hub -> User settings -> Users -> Your profile settings

2. Click “Access Code Settings” (in this menu you can also see the user identifier)

3. Set the User Code and Duress Code

Each user sets his own personal password individually
To control the system using the personal password:
Enter: User identifier -> personal password -> Arming/disarming button
To control the certain group:
Enter: User identifier -> personal password -> group identifier -> Arming/disarming button

Functionality Testing

The AJAX security system allows conducting tests for checking the functionality of connected devices.

The tests do not start straight away but within a period of 36 seconds when using the standard settings. The test time start depends on the settings of the detector scanning period (the paragraph on “Jeweller” settings in hub settings).

Signal Strength Test

Attenuation Test

Keypad Capabilities

To activate the keypad, touch the touch-sensitive panel
The highlight of the buttons will be activated and a wake-up sound signal will be emitted.

If the battery is low, the highlight switches on at a minimum level, regardless of the settings.

If you do not touch the buttons for 4 seconds, Keypad will reduce the highlight brightness, and after another 12 seconds, the device will go to the sleep mode.

When switching over to the sleep mode, the keypad will clear the entered commands

The keypad allows using codes with the length of 4-6 digits.
The entered code will be sent to the hub after pressing the buttons: (activate the guard mode),  (deactivate the guard mode) and (с) (Night mode).  Erroneously entered digits can be cleared using the button C (Reset).

If you enter incorrect code three times during 30 minutes, the keypad will be interlocked for the time preset in the settings. The hub will ignore any entered codes, simultaneously notifying the security system users of the attempt of guessing the code. The keypad will be unlocked automatically after expiration of the interlock time or manually by the administrator user.

Keypad also supports setting the system in the armed mode without entering a master code, by pressing the button (activate the armed mode). These features are disabled by default.

If you press the button * (Function) without entering the password, command * will be sent to the hub and the function installed in the hub from the application will be executed.

KeyPad can notify a private security company of the system being removed from the guard mode forcibly – using the Duress code. Unlike the panic button of the fob, if such code is entered, the user will not be compromised by actuation of the siren, and the keypad and message in the application will notify of the successful removal of the system from the guard mode.

Keypad Installation

Before installing the detector, make sure that you have selected the optimal location and it is in compliance with the guidelines contained in this manual.

Keypad should be attached to the vertical surface.

1. Attach the SmartBracket panel to the surface using bundled screws, using at least two fixing points (one of them – above the tamper). After selecting other attachment hardware, make sure that they do not damage or deform the panel.
The double-sided adhesive tape may be only used for temporary attachment of Keypad. The tape will run dry in course of time, which may result in the falling of the keypad and damage of the device.
2. Put Keypad on the attachment panel and tighten the mounting screw on the body underside.

As soon as the keypad is fixed in SmartBracket, it will blink with the LED X (Fault) – this will be a signal that the tamper has been actuated.

If the LED X (Fault) of the keypad is not actuated after installation in SmartBracket, check the status of the tamper in the AJAX Security System application and then the fixing tightness of the panel.

If the keypad is torn off from the surface or removed from the attachment panel, you will receive the notification.

KeyPad Maintenance

Check the Keypad operating capability on a regular basis.

The battery installed in the keypad ensures up to 2 years of autonomous operation (with the inquiry frequency by the hub of 3 minutes). If the Keypad battery is low, the security system will send the relevant notices, and the “Fault” indicator will smoothly lights up and goes out after each successful password entry.

How to change the batteries in the KeyPad

To change the battery:

1. Unscrew the locking screw that holds the keyboard on the mounting plate.

2. Dismount the device from SmartBracket attachment panel

3. Switch off KeyPad.

4. Loosen the screws and remove the rear panel of the device.

5. Install new batteries of type AAA (4 pcs) observing the polarity.

6. Reattach the back panel of the device and tighten the screws.

7. Turn on the device and check the battery status using the app.

The battery status is not updated instantly but during the next polling of the devices (by default, every 36 seconds).

The use of lithium batteries is recommended.
They are less dependent on temperature and provide longer service life than alkaline elements.

Never install used or damaged batteries.

Complete Set

1. KeyPad

2. SmartBracket mounting panel

3. Batteries AAA (pre-installed) – 4 pcs

4. Installation kit

5. Quick Start Guide

Tech Specs

  • Sensor type: Capacitive
  • Tamper protection: Yes
  • Protection against passcode guessing: Yes
  • Frequency band: 868.0 – 868.6 MHz or 868.7 – 869.2 MHz depending on the region of sale
  • Compatibility: Operates only with Hub, Hub Plus, Hub 2 and ReX
  • Maximum RF output power: Up to 20 mW
  • Modulation of the radio signal: GFSK
  • Radio signal range: Up to 1,700 m (if there are no obstacles
  • Power supply: 4 x AAA batteries
  • Power supply voltage: 3 V
  • Battery life: Up to 2 years
  • Operating temperature range: From -10°C to +40°C
  • Operating humidity: Up to 75%
  • Overall dimensions: 150 х 103 х 14 mm
  • Weight: 197 g

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